- SERVICE LINES
- Col – 1
- Emergency Medicine
Scalable approaches that prioritize acute patient care while achieving strategic goals.
Hospital MedicineStreamlined management and virtual care solutions to maximize efficiency.
- Col – 2
- Critical Care Medicine
Intensivist staffing and management, leveraging technology for quality care.
Clinical IntegrationSolutions to align and integrate processes and understanding across departments.
- Col – 3
- Virtual Health
Leverage technology to expand coverage & support both in and outside of the hospital.
Connected CareEngaging with patients for proactive planning and preventative health.
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Featured- Resources
Blueprint for COVID-19 Recovery
Rebuild Phase 1 - Prioritization and Restoration:
60 to 90-Day ApproachChallenge: Shelter-In-Place Order and Social Distancing Guidelines
Strategic Steps to Take:
- Promote specific messaging that restores confidence and inspires patients – Remind them, “we’re open, safe, and more prepared than ever”
- Embrace cautions, assist with compliance, and model a high degree of cooperation
Challenge: Ambiguity, Misinformation, and Evolving Facts Causing Fear and Uncertainty
Strategic Steps to Take:
- Provide off-site testing
- Deliver timely information, credible guidance, and consistent messages on current recommendations for public community
Challenge: Healthcare Environment Changes
Strategic Steps to Take:
- Address provider burnout and fatigue
- Institute real-time data to inform staffing plans
- Optimize communication for providers, including real-time alerts and protocol adjustments
Challenge: Accumulated Demand for Healthcare Services
Strategic Steps to Take:
- Increase capacity for planning scheduled services; anticipate and address potential excess demand
- For acute or unscheduled services: high-touch and patient engagement approach
Rebuild Phase 2: Evolution: Beyond 90-Day Approach
Challenge: Provider PTSD, Low Impact Roles for Future, Staff "Supply" Affected
Strategic Steps to Take:
- Develop leadership, people, and culture
- Cultivate long-term wellbeing for providers and hospital staff (workforce wellness programs, safe practice environments)
- Rely on innovative solutions (virtual care)
Challenge: Brand Differentiators Altered
Strategic Steps to Take:
- Redefine brand perception
- Evaluate long-term loyalty influencers
Challenge: Unknown Long-Term Patient Trust, New Access Points, Patient Uncertainty
Strategic Steps to Take:
- Sustain patient loyalty and demand for services
- Expand capabilities
- Recapture share
Challenge: Next Outbreak/Spike, Another Round of Consolidation
Strategic Steps to Take:
- Fortify for future turbulence
- Examine strategy, data, and partnerships
- Clinical Education and Training
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- Col – 1