How do you improve efficiency, cost containment, and patient experience between ED and inpatient treatment? Get both teams on the same page.
EM and HM is a critical interface that impacts hospital quality outcomes, care consistency, cost efficiency—and most importantly—patient experience. If you don’t solve it, your competitors may, and patients will notice. The keys to achieving this evolved approach are open lines of communication, agreed-upon EM-HM process standards, mutual goals, clear accountability, and objective data measures to ensure your efforts to align teams move the needle.
Work with the medical directors of both departments to answer the following questions and establish a standard process.