The Care Gap significantly impacts patients, clinicians, payors, and hospitals. Each encounters difficulties and frustrations in the Gap that can be solved with thoughtful and data-driven interventions.
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- Emergency Medicine
Scalable approaches that prioritize acute patient care while achieving strategic goals.
Hospital MedicineStreamlined management and virtual care solutions to maximize efficiency.
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- Critical Care Medicine
Intensivist staffing and management, leveraging technology for quality care.
Clinical IntegrationSolutions to align and integrate processes and understanding across departments.
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- Virtual Health
Leverage technology to expand coverage & support both in and outside of the hospital.
Connected CareEngaging with patients for proactive planning and preventative health.
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Without Care in the Gap
Patients
- Continuing improvement
- Prescriptions to fill
- Finding a primary care physician
- Scheduling a timely follow-up
- Engaging in follow-up care
Clinicians
- Increased demand and stress in the ED
- Unsolvable situations where patients have no new solutions after a second visit
- Decreased patient trust, more frustration, and less satisfaction
Hospitals and Health Systems
- Cost of repeat visits
- Decreased patient satisfaction
- Complex post-acute care coordination
- Increased readmission mortality rates
Payors
- High cost of post-acute care
- Cost of avoidable ED visits and hospitalizations
- Lack of networks and infrastructure for care coordination
With Care in the Gap Patients
- Better outcomes
- Follow-up support for questions and concerns
- New relationships with primary care physician
- Timely follow-up care
Clinicians
- Better care for patients after an ED encounter
- Reduce unnecessary ED visits
- Keep clinicians out of unsolvable situations; empower solutions
- Decreased risk
- Increased ED capacity, better use of resources
Hospitals and Health Systems
- Improve quality of care across the care continuum
- Retain and gain new market share
- Increase patient satisfaction
- Better performance in value-based models
Payors
- Increased member satisfaction
- Gain competitive advantage by empowering members to navigate effectively
- Decreased cost
- Better performance in
value-based models of care
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When clinicians, health systems, and payors act to narrow and fill the Gap, it makes a difference for everyone, including patients. The time to act is now.
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