Creating greater acute care consistency across a multi-hospital health system
How a multi-state health system unified 80 acute care programs in 18 months — cutting LWOT, door-to-provider time, and ALOS while holding clinician retention above 95%.
How a high-volume community ED cut door-to-provider time from 47 to 7 minutes
A provider-in-triage model, supported by re-designed front-end roles and registration workflows, drove an 85% reduction in door-to-provider time, held left-without-treatment (LWOT) under 2%, and sustained 100% compliance on severe sepsis and stroke care—performance that has held steady through the COVID-19 pandemic, nurse staffing shortages, and a new ED build.
How This Facility Achieved Metric Success in the Critical Care Unit
Download the case study Partnership Background After finding success in an existing Emergency Medicine partnership, a Texas facility asked SCP Health (SCP) to manage its Critical Care Medicine (CCM) program as well. Due to the nationwide intensivist shortage and an expanding geriatric population that requires intensive care, this facility was looking for assistance in becoming […]
Building An Emergency Department Team And Strong Culture From The Ground Up
Partnership Background A rural North Carolina health system built a new state-of-the-art facility to better serve the community and increase access to care. Though it quickly attracted a steady volume of ED visits in its first two years, the new facility only had one truly designated provider—the rest were pulled from the system’s main campus […]
Utilizing Direct-To-Employer Marketing to Engage a New Patient Population
Partnership Overview A 99-bed facility in Mississippi partnered with SCP Health’s (SCP’s) patient engagement team to help improve care coordination and increase direct-to-employer marketing opportunities in their community. Partnership Goals Build relationships with local employers to reach the commercially insured population Increase efficiency of scheduling, billing, and care processes Gain provider buy-in for using outsourced […]
Elevating Community Health By Partnering With Employers
SCP’s Strategy SCP’s patient engagement team helped the facility improve scheduling, reduce nonclinical errors, and increase referrals by: Educating local employers on employee healthcare needs by embracing more health screenings and wellness activities Empowering the hospital to cost-effectively coordinate and facilitate employer-sponsored employee health needs and encounters Building a new process for ensuring information accuracy […]
Deploying Telehospitalists Improves Metrics and Morale
Partnership Background This 49-bed hospital in Texas has been partnering with SCP Health (SCP) for clinical services and practice management since 2009. What started with an Emergency Medicine (EM) contract grew to include Hospital Medicine (HM) as well—creating smoother operations and increased care cohesion across specialties. As hospital goals shifted and telehealth technology came into […]
Enhancing Program Economics And Building A Culture Of Continuous Improvement
Download the case study Partnership Overview Centura Health, a not-for-profit faith-based system, has 17 facilities with over 6,000 physicians and employs its own Hospital Medicine (HM) provider group, within the Centura Health Physician Group (CHPG). Centura was searching for an established partner with access to people, processes, and technology to help optimize CHPG. Goals of […]
Accelerated Hospital Medicine Program Startup Yields Significant Metric Results In Under Six Months
Benefits Of Regular Check Up Partnership Background This regional medical center in Iowa is part of a large, faith-based system—and was struggling with inadequate staffing and high length of stay (LOS) in its Hospital Medicine (HM) program. After hearing about SCP Health (SCP) from one of SCP’s current Midwest clients, this medical center decided to […]
Collaboration And Coverage Models: How One Facility’s ER Became The Model In Its Health System
SCP worked in tandem with this facility’s fully supportive leadership team to understand the biggest pain points of its Emergency Medicine program and make meaningful changes.