SCP's Strategy

SCP Health developed a customized program management solution to address Centura’s specific situation and needs:

  • Implemented revenue cycle and documentation assurance processes to address missed revenue in billing variances and impact collections per encounter
  • Established management guidelines focused on finding cost efficiencies, optimizing physicians’ schedules (including integrating NPs and PAs), and increasing productivity
  • Educated providers on clinical documentation best practices, the complex reimbursement environment, and important patient experience levers
  • Improved communication to increase physician engagement, quality of patient interactions, ability to monitor performance, and transparency with stakeholders
  • Streamlined provider scheduling

This approach was successful due to two key reasons: frequent and open communications, and quick adaptation to new situations throughout the change management process.


Revenue results include:

  • Pre-bill days: Decreased from 18 to 12 days (SCP Health’s standard target is 15 days)
  • Chart documentation deficiencies: 80% reduction within five months from start of contract
  • Percent variance in chart documentation: Improved variance by 15.25%
  • Discharge day management utilization: Increased from 86% to 91%
  • Average RVU increased by 10% in six months

Operations results include:

  • Locums tenens use: Reduced by 70%, and now less than 2% of schedule uses locums, equating to $2.4 million in savings per year