Keeping Patients at the Center
Balancing clinical compensation
Emergency Medicine Q&A
Critical Care Q&A
Enhancing Patient Loyalty and Value through a Connected Care Journey
Today, patients are arguably more empowered than ever before—and with higher expectations. And yet, a large gap remains between patient expectations for care and the reality of their experience before, during, and after a hospital stay. A staggering 96% of patient complaints are related to customer service rather than the quality of care, and 81% of customers report being […]
Being a healer in a health care system that needs help – advocating for a better future
5 Strategies Health Care Executives Should Focus on in Today’s Market
Over the last few years, health care has continuously experienced dramatic shifts – in volume and acuity, care delivery, staffing, reimbursement, and public perceptions and expectations. The landscape will continue to change rapidly, creating an imperative for health care organizations to critically evaluate where to make changes and how to do so. In order to […]
6 Factors in Improving Cost & Quality of Physician Services
How to Engage Patients Before, During, and After Clinical Encounters
How do you provide the best patient experience when healthcare is shifting to a customer service mindset? Use these 4 ways to engage patients before, during, and after clinical encounters.
Clinical Integration: The Key to Improving Outcomes for Patients, Clinicians, and Hospitals
What is clinical integration? How does it benefit patients, clinicians, and hospitals? Explore its benefits and the steps to implement this in your hospital.
