The economic impact of not caring for your clinicians

Understanding the scope of clinician well-being A few years ago, my wife and I drove through the night, from Arizona back to our home in Colorado. The next afternoon she was stumbling through her day and blurted out, “I feel terrible after being up all night.”  My response? “Welcome to how I’ve felt about every […]

Beyond satisfaction: Strategic tools for meeting modern patient needs

doctor focused on the patient experience at the patient's hospital bedside happily discussing medical information

To truly deliver high-quality care to our patients, and further improve the stability and sustainability of health care organizations and our health care system, we must also renew our commitment to understanding and meeting patient expectations. Patient health literally depends on it.

The Dyad Leadership Model: Balancing Health Care Delivery and Business Sustainability

SCP Health - Medical professionals discussing the Dyad Leadership Model.

Health care has two sides: care delivery and business sustainability. You can’t have one without the other; both are equally important. Health care organizations need processes and systems that deliver exceptional patient care and are financially and operationally sustainable. The dyad leadership model is the best way to achieve these often-opposing goals. What Is a […]