Improving Patient Experience Through Education, Champions, and Feedback
No matter what patient experience programs you have in place, these three constants are always essential to improving patient experience. Learn more how you can implement these in your health care organizations.
The Importance of Values in Health Care
A strong foundation, rooted in core values, can help hospitals and physicians withstand the stress and fatigue of challenges and continue to provide quality care.
How Health Care Changes Impact Clinician and Patient Experience
With so many changes in health care over the past year, both clinician and patient experience have experienced big impacts.
Data Analytics Improve Patient Experience
Data analytics offer the opportunity to identify patterns and trends in patient feedback, driving patient experience improvement
The Outstanding Benefits of Empathy
Discover the many outstanding benefits of clinician empathy in the practice of medicine and how it helps improve patient care.
Technology at the Front Door – Benefits of Virtual Triage
Triage is the emergency department’s front door and there are numerous benefits of adding virtual triage to your process.
Boost Your Patient Satisfaction Scores
Learn why it is important as an Emergency Physician to always think about customer service. Here are 10 tips that can help.
Virtual Scribe Program Innovates EMR Documentation, Improves Patient Care
What is a virtual scribe and how does it work? We break down the concept and the documentation benefits it can have in the emergency medicine or hospital medicine setting.
The Role of Customer Satisfaction in Patient Care
Patients expect competence in emergency physicians. Learn what else you can add to improve patient satisfaction in care.
Reducing ED Wait Times in ACA Era
Learn about the innovative care model SCP uses to improve patient satisfaction and decrease wait time in the ED.
