Many needs arise for patients after they are discharged from an emergency department visit or inpatient stay. There may be questions about instructions or medications that need to be answered, follow-up appointments that need to be made, or new symptoms that need to be addressed. 

SCP Health’s Connected Care Next solution is designed to specifically follow patients post-discharge and address care needs. Our clinical professionals and non-clinical patient navigators offer targeted patient outreach and interactive communication within 48 hours of discharge and will match necessary services to patients’ specific responses and follow-up care needs.  

One illustration of how this would work is outlined in this post-discharge patient journey example.  

Patient: 67-year-old female    

A 67-year-old female with congestive heart failure comes to the ED. Once stabilized, the patient is discharged with multiple pages of care directions, and prompt physician follow-up is required.