While patient satisfaction scores undoubtedly help gauge the experience from a single episode, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration. Instead of focusing on episodic patient satisfaction, the way to create real value is to earn patients’ loyalty.

In this white paper, you’ll find:

• A framework for starting the shift to patient loyalty
• The top five loyalty drivers you can influence
• Three domains of change that will help earn patients’ trust beyond a single episode