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Elevating Community Health By Partnering With Employers

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Elevating Community Health By Partnering With Employers

SCP's Strategy

SCP’s patient engagement team helped the facility improve scheduling, reduce nonclinical errors, and increase referrals by:

Educating local employers on employee healthcare needs by embracing more health screenings and wellness activities
Empowering the hospital to cost-effectively coordinate and facilitate employer-sponsored employee health needs and encounters
Building a new process for ensuring information accuracy in scheduling, registration, billing, and visit reporting
Providing consistent, detailed reports about where the facility was missing out on referrals, and strategies for capturing referrals in the future

Partnership Impact

Increased Volume of Referrals

Within just two years of implementing the changes that SCP’s patient engagement team advised and set in motion, the facility realized the following positive effects:

96% increase in initial provider visits
116% increase in follow-up visits
71% increase in general/preventative health visits
600% increase in imaging visits

Increased Community Engagement

Within just two years of implementing the changes that SCP’s patient engagement team advised and set in motion, the facility realized the following positive effects:

34 new employer relationships with 8,690 covered lives
50 new health events with 1,086 participants in total
Total ROI of over $288K

Partnership Overview

This 25-bed facility is one of only two critical access hospitals in its state. Due to its small size and consistent volume, the facility was struggling to maintain operational processes and reach its target patients. Realizing they were unable to make the necessary changes alone, this hospital partnered with SCP Health (SCP) to update its methods and expand its market.

Goals

Streamline initial and follow-up scheduling procedures[/one-third-first]

Build relationships with local employers to improve community health and wellness[/one-third]

Gain more imaging referrals[/one-third]

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