What does the future look like for emergency medicine clinicians? SCP Health’s EVP and Chief Medical Officer, Emergency Medicine, Ken Heinrich shares his take on what’s to come in the field.
With Erika Gabbard, DNP, RN, CCNS, CCRN-K What do you think is most important to intensivist clinicians today? When I talk to critical care physicians, nurse practitioners, and physician assistants, I am always struck by how important it is to walk through how we design protocols and training to ensure quality care delivery, how we integrate across departments, and how we provide administrative support. What intensivist clinicians care about at the end of the day
Today, patients are arguably more empowered than ever before—and with higher expectations. And yet, a large gap remains between patient expectations for care and the reality of their experience before, during, and after a hospital stay. A staggering 96% of patient complaints are related to customer service rather than the quality of care, and 81% of customers report being unsatisfied with their health care experiences. The importance of patient experience goes beyond just the satisfaction scores; it directly impacts
By Randy Pilgrim, MD, FACEP, FAAFP In health care today, our days are filled with concerns – patient care complexities, staffing shortages, throughput issues, and a myriad of other challenges. Fundamentally, as clinicians, we are deeply concerned about our ability to deliver high-quality care in a chaotic environment. The issues of the day (or night) occupy most of our time, energy, and efforts. It takes a lot to face today’s realities. It takes even more
Over the last several years, health care has continuously experienced dramatic shifts – in volume and acuity, care delivery, staffing, reimbursement, and public perceptions and expectations.
Health care leaders today have tremendous opportunities to enhance clinical operations through strategic optimization. While the landscape presents unique challenges around clinical workforce and affordability, forward-thinking organizations are finding innovative ways to strengthen patient care while achieving operational excellence.
How do you provide the best patient experience when healthcare is shifting to a customer service mindset? Use these 4 ways to engage patients before, during, and after clinical encounters.
What is clinical integration? How does it benefit patients, clinicians, and hospitals? Explore its benefits and the steps to implement this in your hospital.
Nurse practitioners and physician assistants are essential in health care services. Prioritize NPPAs’ career development by implementing a successful education program with these tips.
Connecting with patients and your colleagues are important in your practice. But it has become harder to do so virtually. Use these 9 practices to help with patient and clinician satisfaction.
Please visit SCP Health’s Insurance Request Portal to submit requests related to medical malpractice liability insurance such as coverage verifications, claims history reports, and certificates of insurance. If you experience issues with the portal submission or have a question about the process, please reach out SCP Health’s Risk Management, Safety and Insurance Department at RM@scphealth.com or 337-609-1250.
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