Partnership Background A rural Southeastern health system built a new state-of-the-art facility to better serve the community and increase access to care. Though it quickly attracted a steady volume of ED visits in its first two years, the new facility only had one truly designated clinician—the rest were pulled from the system’s main campus and supplemented with locums clinicians. Leadership quickly realized although the goal of access to care was being accomplished, the uncertain, irregular

Randy Pilgrim, MD, FACEP, FAAFP Enterprise Chief Medical Officer, SCP Health America’s health care system resembles a complex and ongoing construction project, with clinicians, health systems, and communities working at different levels simultaneously. Each day brings new challenges: shifting regulations, evolving payment models, mounting workforce pressures, and, most importantly, the changing needs of our patients. Yet, unlike a typical construction site, we cannot simply pause operations while we repair the foundations. We must make continuous

As health care professionals, we dedicate our lives to caring for others. Yet, ironically, medicine can be one of the loneliest professions.

In the complex systems which define modern health care environments, one principle stands above all others: patients must be at the center.   So, what does it mean to have a patient-centric culture, and how does it impact the crucial clinician-patient relationship? The answer has far-reaching implications for hospitals, health systems, the patients they treat, and the clinicians who deliver care.  The essence of patient-centricity At its core, a patient-centric culture places patients at the heart

Your well-being isn’t just about resilience—it’s about creating sustainable practices that allow you to thrive in today’s challenging health care environment.

With advancements in technology, shifting expectations from patients, and an enduring need for innovative solutions, staying ahead requires more than just adaptation—it demands a commitment to excellence.

​​​Switching physician groups offers health systems an opportunity to enhance patient care, improve hospital efficiency, and increase clinician support. While the process involves careful consideration and strategic planning, it presents multiple options for addressing long-standing challenges to hospital operations. ​ ​​​A proactive approach to transitions can lead to significant improvements in patient outcomes and satisfaction when they are managed with a focus on continuity of care, retention of skilled clinicians, and the seamless integration of

A hospital is a true test of leadership at all levels. Leadership can make the difference in terms of culture, recruitment, and retention.