An East coast community-based health system with 255 beds, more than 55,000 emergency department encounters, and over 9,000 annual admissions had consistent above-average patient satisfaction scores but fell...

In health care, we often focus on metrics, technology, and clinical protocols. But there's an invisible force that permeates every patient interaction, shapes clinical outcomes,...

Sustainable performance improvement is essential for today's hospitals and health systems. Hospital leaders committed to continuous improvement can often sense when operations aren't working optimally,...

Physicians enter the field of medicine driven by a calling to serve, pursue meaningful work, and make a difference. Yet, for too many, a career...